Privacy Policy

Metro Health & Rehab LLC (“Metro Health & Rehab,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal and health information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access our services, website, or engage with us in any capacity.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name

• Date of birth

• Contact details (phone number, email address, physical address)

• Emergency contact information

• Identification details when required for care or billing

b. Health Information

• Medical history

• Diagnosis and treatment records

• Therapy, rehabilitation, and care plans

• Progress notes and clinical assessments

c. Billing and Administrative Information

• Insurance details

• Payment and billing records

• Authorization and consent forms

d. Website and Digital Information

• IP address

• Browser type and device information

• Pages visited and interaction data

• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

• Provide medical, rehabilitation, and healthcare services

• Develop and manage personalized treatment plans

• Communicate with patients, caregivers, and authorized parties

• Process insurance claims and payments

• Maintain accurate medical and administrative records

• Improve our services, operations, and website performance

• Comply with legal, regulatory, and professional obligations

3. Disclosure of Information

Metro Health & Rehab does not sell or rent personal or health information. We may share information only when necessary and permitted by law, including:

• With healthcare professionals involved in your care

• With insurance providers for billing and claims processing

• With authorized caregivers or legal representatives

• With third-party service providers under confidentiality agreements

• When required by law, regulation, court order, or public health authority

• To protect the safety, rights, or property of patients, staff, or the public

4. Protection of Health Information

We implement appropriate administrative, technical, and physical safeguards to protect personal and health information from unauthorized access, disclosure, alteration, or destruction. Access to sensitive data is limited strictly to authorized personnel.

5. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access and request copies of your personal or health records

• Request corrections to inaccurate or incomplete information

• Request restrictions on certain uses or disclosures

• Receive a record of certain disclosures

• Withdraw consent where legally applicable

• File a complaint without fear of retaliation

Requests must be made in writing and may be subject to verification requirements.

6. Cookies and Website Technologies

Our website may use cookies to enhance user experience, analyze traffic, and improve functionality. You may disable cookies through your browser settings; however, some features may not function properly.

7. Data Retention

We retain personal and health information only for as long as necessary to fulfill healthcare, legal, regulatory, and operational requirements, after which it is securely disposed of in accordance with applicable laws.

8. Third-Party Links

Our website may contain links to external websites. Metro Health & Rehab LLC is not responsible for the privacy practices or content of third-party sites. We encourage users to review the privacy policies of those websites.

9. Children’s Privacy

We do not knowingly collect personal information from children except where required to provide healthcare services and with appropriate parental or guardian consent.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your information, please contact:

Metro Health & Rehab LLC
📧 Email: info@metrohealthandrehab.com